Next Gen Admin Platform
Unifying Enterprise Administration Across Distributed Systems
Role
Lead Product Designer
Team
1 designers, lot’s of PMs and Engineers
Duration
3 years
Tools
TL;DR
Built a unified Next Gen Admin platform that makes distributed systems feel like one product. By designing explicitly for micro frontends and micro services, I reduced admin task time ~25-30%, cut onboarding/support load by ~40%, and shortened complex customer onboarding by up to 2 weeks, creating a scalable foundation new products can plug into without rebuilding admin UX.
The Business Problem
Summary
Over 3 years, I led UX for Next Gen Admin, AvidXchange’s unified admin hub, to replace legacy products, features, tools, and manual setup with a cohesive, scalable platform for enterprise administrators. The work centered on establishing a flexible hierarchy model, consolidating identity and access, and enabling self‑serve configuration (SSO, vendors, workflows, onboarding) that reduced operational overhead and improved time‑to‑value.
My Role
As the Product Designer I led the end to end platform UX across Identity & Access, vendor management, workflows, and onboarding. Partnered in a triad model with PM and Engineering, drove platform vision through design reviews with exec stakeholders, and used research/benchmarking to guide trade offs.
Solution & Design Approach
- Platform first framing: designed an integrated system (not feature silos) with shared patterns and a single admin mental model.
- System foundations: established a multi‑entity business hierarchy that became the backbone for segmentation, permissions, and configuration.
- Design ops & consistency: leveraged the design system to keep modules cohesive as multiple teams shipped in parallel.
- Research- ed delivery: continuous usability testing with users; shipped pragmatic stepping stones to unblock value while platform capabilities matured.
Delivered works
- Business hierarchy (multi-entity): configurable org scaffolding to mirror ERP/divisions/entities; unlocked scoped roles and entity specific workflows.
- Identity & Access (IAM): unified users, roles, tenants, and guided SSO configuration in a single console; streamlined user profile management.
- Vendor Management hub: one place to manage vendor records and payment details across products; faster everyday edits through improved tables/filters.
- Workflow configuration engine: reusable approval/workflow builder shared across apps; visual, self‑serve rules with simulation/validation.
- Admin onboarding: guided “day 0” setup checklist that sequences hierarchy → users/roles → workflows → integrations/vendors → optional SSO.
- Single Sign On: Self serviceable setup to allow orgs to securely access applications using their company credentials.
- Connected Bill Retrieval: Unlocked automated invoice retrieval for customer allowing for for payments to be paid on time by fetching invoices from customer portals as soon as invoices are made available.
Results & Impact
- Faster admin execution: research benchmarks showed core tasks completed ~25–30% faster with fewer errors vs. legacy experiences.
- Reduced onboarding and support load: internal teams reported ~2 weeks shaved off complex implementations and fewer “how do I…?” requests (~40% reduction post launch in one 6 month window).
- Proved self‑serve security: early SSO customers successfully configured federation in-product, including multiple tenants with zero support tickets.
- Business enablement: unified admin story removed friction for multi product deals and accelerated new product teams by reusing shared admin frameworks.